Making Difficult Conversations Work

This full-day experiential workshop focuses on honing your coaching skills and handling challenging conversations to better influence people on key issues like performance improvement and behavioural challenges in the workplace.  Difficult conversations always include these skills, and these skills are covered in this 1-day program:

Managing the conversation

  • Structuring conversations so they succeed in their goals
  • Clarifying your transition from colleague to leader
  • Setting boundaries and expectations


  • Active listening and understanding
  • Showing empathy
  • Creating clear direction and a sense of purpose


  • Giving motivating feedback effectively
  • Asking effective questions
  • Encouraging others to share their ideas
  • Maintaining your clarity and composure under pressure

Organisational Impact

  • Inspiring and being a role model
  • Creating a sense of team and unity
  • Developing trust
  • Maintaining respect and consideration

Participants of all levels of confidence with conducting a difficult conversation will gain measurable and immediate improvement in their communication and delivery style.  You will benefit by:

  • designing and delivering engaging presentations
  • effectively presenting with confidence, clarity and professionalism
    utilising a range of practical techniques including:

    • boosting your confidence
    • effective body language
    • using your voice to increase clarity
    • controlling your pace
    • engaging your audience
    • sustaining interest
    • maximising your impact

Provider: Royal Australasian College of Medical Administrators

Matt Bosenberg has been a professional facilitator, coach and role player for over 17 years. His unique combination of having worked in the medical field working with GP’s, Specialists, Hospitals, Pharmaceutical companies and the Faculty of Medicine for the University of New South Wales, as well as being a professional actor has made him one of the leaders in his field.  Matt has extensive experience in training leadership, communication, media and human behaviour. He is also able to grasp industry terminology and technical matters very quickly. He specialises in coaching executives, clinicians, senior team members and staff across all levels of organisations.

CPD Points: 8 CPD points

Dates & Times: Thursday 5 April 2018, 9.00am – 5.00pm

Venue: Ibis Sydney Darling Harbour, 70-100 Murray Street, Pyrmont  NSW  2009

Cost: $1,185.00

Bookings are essential.


Contact Person: Jo Jenson

Phone: 03 9824 4699




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